TERMS AND CONDITIONS
Confidentiality is an essential part of all counselling and psychotherapy. It underpins the client’s sense of safety and trust and contributes to making the therapeutic relationship different from any other. Talking Hedz holds all records securely and will ensure confidentiality in the treatment of any information held about its clients. All information recorded and held is solely for the purpose of maintaining effective therapeutic treatment.
All information will be kept confidential unless the client and therapist agree to discuss something with a third party. Where appropriate a consent form will be used. The only reason for breaking confidentiality would be if the therapist considered that your life was at risk, if another person’s life was at risk or if the therapist was liable to civil or criminal court proceedings if the information was not disclosed. If at all possible this would be discussed beforehand.
Talking Hedz is strongly committed to anti-discrimination. It values difference and diversity and does not discriminate on the grounds of age, gender and gender identity, sexual preference or orientation, marital/partnership status, religion, race, colour, national origin, disability, heritage or political belief.
CANCELLATION INVOICES AND AND MISSED SESSION POLICY
If for any reason you are unable to attend your appointment please let us know as soon as possible. The required notice for cancellation is 48hrs before the scheduled session. Where there is less notice of cancellation or if you do not attend your appointment you will be charged the full fee. With adequate advanced notice, where possible, you may be offered an alternative appointment.
You will be given as much advance notice as possible in terms of the holidays or need to cancel your appointment for any other reason.
REFERRALS TO ASSOCIATE PRACTITIONERS
All associate therapists are independent and self-employed as practitioners who are regulated by their respective member organisations. Associate therapists will have their own individual terms and conditions. For any referral that is made it is important to check on these contractual arrangements and to appraise yourself fully of all agreements and expectations between yourself and the associate therapist. All associate practitioners operate independently of Talking Hedz, and Talking Hedz is not responsible for any issues that arise subsequent to an agreed referral. Any concerns should be raised directly with the associate therapist or with their member organisation.
It is strongly advised that if you are concerned about any aspect of your physical or psychological well being that you consult with your GP for an up to date evaluation of your health needs.
CONFIDENTIALITY AND RECORD KEEPING
Confidentiality is an essential part of all counselling and psychotherapy. Talking Hedz holds all records and personal contact details securely and will ensure confidentiality in the treatment of any information held about its clients. All information recorded and held is solely for the purpose of maintaining effective therapeutic treatment.
WHAT DATA DO I HOLD AND WHY?
I hold the contact data from your initial intake form, on paper, so that I can contact you.
I record information about what you tell me in our sessions depending on the protocol we are using. Often, I record only brief notes and these act as an ‘aide memoir’ so that I can review the course of your therapy as time progresses. I record the number of sessions you have and the payments you make for business purposes. None of these records involves your full name or other details.
I will discuss with you how you like to be contacted, and it is important that while you remain a client you notify me if any of these details change.
HOW IS IT STORED?
Most session notes are held on paper and kept locked securely when not in use. Data held electronically is on a personal computer and stored locally in a password-protected account. Phone contact details are held on a password protected work phone.
I record appointments and data about the number of sessions and the payments you make electronically. Your records are held for as long as is necessary for the purpose for which they were collected.
Clients have the ‘right to be forgotten’ however, and within a month of receiving a written request, all their records will be erased.
WHO IT'S SHARED WITH?
All information will be kept confidential unless the client and therapist agree to discuss something with a third party such as your GP. Where appropriate a consent form will be used. The only reasons for breaking confidentiality would be if the therapist considered that your life was at risk, if another person’s life was at risk or if the therapist was liable to civil or criminal court proceedings if the information was not disclosed. If at all possible this would be discussed beforehand.
In the event of my being unable to contact you (eg through sudden incapacity), a trusted person has access to my client list and will contact you directly. This is also a professional requirement. If I experience any data breaches, I will inform you as soon as possible.
Clients can access their records by making a verbal or written request. Clients agreement and consent will be sought for the purpose of communication-related to their therapy arrangement. If I experience any data breaches, I will inform you as soon as possible.
Thank you for visiting my website at Talking Hedz. This website is intended to provide general information about my therapy practice and services. Great care has been taken to make the information as accurate and appropriate for this purpose as possible, but no assurances can be given about this. Please note that neither hypnotherapy, psychotherapy, nor Havening Techniques are intended as an alternative to or replacement for a medical diagnosis and treatment, and should not be construed as such. I always encourage clients to consult with their medical practitioner or another professional healthcare provider. While Hypnotherapy, psychotherapy and Havening Techniques may contribute to positive change for the client, choices about the course of action and any resulting changes remain the personal and legal responsibility of the client.
Thank you for your attention to this notice.
1: No advice
1.1 My website contains general information about hypnotherapy, psychotherapy, and Havening Techniques.
1.2 The information about hypnotherapy, psychotherapy, and Havening Techniques is not advice and should not be treated as such.
2: No warranties
2.1 The information about hypnotherapy, psychotherapy, and Havening Techniques on my website is provided without any representations or warranties, express or implied.
2.2 Without limiting the scope of Section 2.1, we do not warrant or represent that the information about hypnotherapy, psychotherapy, and Havening Techniques on this website:
(a) will be constantly available, or available at all; or
(b) is true, accurate, complete, current or non-misleading.
3: Medical assistance
3.1 You must not rely on the information on my website as an alternative to medical advice from your doctor or another professional healthcare provider.
3.2 If you have any specific questions about any medical matter, you should consult your doctor or another professional healthcare provider.
3.3 If you think you may be suffering from any medical condition, you should seek immediate medical attention.
3.4 You should never delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information on my website.
4: Limits upon exclusions of liability
4.1 Nothing in this disclaimer will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.
By requesting a session and/or scheduling an appointment with Talking Hedz, you understand and agree that Donna Collins Talking Hedz is not a medical professional, attorney, accountant or other licensed professional and cannot give medical, legal or tax advice. Any information or advice given by Donna Collins Talking Hedz is not to be used by you in place of any medical, legal, tax or financial advice or diagnosis from a qualified and licensed professional in those fields. Sessions with Donna Collins Talking Hedz are intended to offer insight into your personal life and do not in any way constitute medical, legal, tax or financial advice. Donna Collins Talking Hedz will not be held liable for any damages resulting from the use of this website or as a result of any session or appointment with Donna Collins Talking Hedz or any persons or events related thereto, and/or any actions or decisions that you may make as a result, including without limitation, actual, incidental and/or consequential damages from any claims resulting from any act or omission, negligence, fraudulent misrepresentation or otherwise, including without limitation, personal injury, death, loss of income, stress (emotional or others), errors or omission, or otherwise. You must be 18 years and older to receive a session. Sessions in no way constitute legal, financial advice or diagnose medical conditions whether mental or physical. Donna Collins Talking Hedz will not answer health questions or diagnose any medical conditions whatsoever. Consult a medical practitioner for guidance. By purchasing a session you acknowledge that you have read, comprehend and agreed with the above disclaimer. I also reserve the right to refuse service.